Returns & Refund - King Soopers (2024)

  • December 2, 2023
  • Admin

At King Soopers, we strive to make every customer satisfied with their shopping experience. If you need to return a product for any reason, please review the following policies for grocery items, pharmacy purchases, alcohol returns, and more.

General Return Guidelines

  • Original receipts or proofs of purchase are required for all returns and exchanges.
  • Returns must be made within 30 days of purchase unless noted otherwise below.
  • Refunds are issued to the original form of payment whenever possible. Store credit may be issued if the original payment method is unavailable.
  • Return eligibility and refund amounts may vary for promotional, clearance or limited quantity items. Additional restrictions apply for alcohol, prescriptions, etc. as outlined below.
  • King Soopers reserves the right to refuse returns deemed excessive or fraudulent. Purchases made with SNAP benefits cannot be returned for cash refunds – only even exchanges.

Returning Grocery Items

Unopened products

  • Unopened, unused non-alcohol products in clean, resalable condition may be returned within 30 days of purchase for a full refund.
  • Products missing safety seals, showing signs of use, or not in fully resalable condition per King Soopers standards may be denied return or assessed up to a 50% restocking fee.

Opened products

  • Partially used and opened products may be exchanged for an identical item but cannot be returned for refund, except for defective/spoiled items as defined below.
  • Partial refunds are not issued for opened items. The product may be exchanged for another of the same kind or returned for store credit only.
  • Opened or prepared deli, bakery, and restaurant food items cannot be returned due to health regulations.

Defective/spoiled products

  • Products that are broken, damaged, spoiled or defective when purchased new may be exchanged or refunded within 30 days if accompanied by the original receipt.
  • Evidence like photographs may be required to show defective packaging, improper seal, contamination, etc.
  • Items that are damaged after purchase due to improper handling, storage, etc. do not qualify for refund.

Private label products

  • King Soopers’ private label items (Kroger, King Soopers, KS Essentials, etc.) that are defective or unsatisfactory may be exchanged or refunded at any time. No time limit applies.

Product recalls

  • Recalled products may be returned at any time for a full refund with or without a receipt. Proof of recall may be required.

Pharmacy Returns

Unopened over-the-counter items

  • Unopened, unexpired over-the-counter pharmacy merchandise may be returned within 30 days of purchase for a full refund with receipt.

Prescription medications

  • Federal and state laws restrict returns involving prescription medications. Prescriptions may only be returned for product defects or recalls, not because medication was no longer needed or changed.
  • Contact your King Soopers Pharmacy to request disposal of unneeded medications – do not attempt returns or throw them away. Disposal is free and confidential.

Alcohol Returns

Unopened alcohol

  • Unopened alcohol may be returned only if damaged, defective, or otherwise unfit for purchase. Signs of tampering or use will void eligibility for return.
  • Alcohol returns must occur within 5 days of purchase. Original receipt is always required.
  • ID verification is required for all alcohol returns, regardless of who made the original purchase. Only customers aged 21+ may return alcohol.
  • Refunds for unopened alcohol will be in the same form as the original payment.

Opened alcohol

  • No returns are allowed on any opened or consumed alcohol products by state law. This includes wines with broken seals.
  • Partially consumed or opened alcohol cannot be resold and must be disposed of by King Soopers. No exceptions can be made.

Additional Policies

  • Price adjustments:If an item you purchased goes on sale within 7 days, bring your receipt in for an even exchange or price adjustment refund.
  • Double coupons:If coupons fail to double or apply correctly during purchase, bring the original coupons and receipt back for adjustment.
  • Rebate items:Satisfaction guaranteed on all manufacturer???s rebate offers. Make rebate-eligible purchases confidently knowing items can be returned if needed.
  • Plants/flowers:Live plants and flower arrangements may be exchanged (identically) or refunded within a 5 day guarantee or advertised timeframe. Proof of purchase is required.
  • Prepaid cards:Prepaid cards like gift cards cannot be returned or exchanged under any circ*mstances except due to defects. No cash refunds issued.

Thank you for understanding our return policy. If you have any questions or need assistance, please contact your local King Soopers store management or visit Customer Service.

How to Start a Grocery Return

Returning a recent grocery or household purchase at King Soopers is quick and simple. Please follow these steps:

  1. Bring your receipt– Have your original King Soopers receipt ready, as this is always required for returns and exchanges. Digital receipts in your account or app are also accepted.
  2. Visit Customer Service– Take your items to the Customer Service desk at any King Soopers store along with your receipt. Our staff will inspect the products to verify return eligibility.
  3. Explain reason for return– Let us know why you are returning the items. This helps us resolve any underlying issues.
  4. Choose refund or exchange– Decide if you would like to exchange the product for an identical item, receive a refund to your original payment, or store credit. Some restrictions may apply.
  5. Receive refund– If doing a simple refund with no exchange, you will typically receive your refund immediately. Refunds to credit cards or third-party gift cards may take 3-5 days to process.
  6. Exchange item– To swap your return for an identical product, locate the replacement item yourself or request help finding it. Exchanged items do not qualify for additional refund.
  7. Return alcohol separately– Due to state regulations, alcohol returns must be handled separately. Have your ID ready as we process your refund.

And that’s it! Returns at King Soopers are designed to be fast and simple. Please contact Customer Service if you encounter any issues or have questions about your return eligibility. Thank you!

Frequently Asked Questions

Here are answers to some common questions about returns at King Soopers:

Do I need to have the receipt? Yes, the original receipt or proof of purchase is always required to return or exchange any products at King Soopers. This applies for all departments. Digital receipts in your account are also accepted.

Can I return alcohol?
Yes, unopened alcohol may be returned within 5 days for defective products only. No returns allowed on opened alcohol – state law prohibits reselling. ID is required.

What if I lost my receipt? Unfortunately without a valid receipt or digital proof of purchase, no returns or exchanges can be done. Make sure to keep your receipts in a safe place after purchase.

How long do I have to make a return? Most unopened, non-alcohol products may be returned within 30 days of original purchase date shown on receipt. See above policies for category-specific time limits.

Can I get a cash refund for returned items? Refund method depends on original payment form. Cash is issued for debit card purchases. Credit card and gift card refunds will go back to the original card. Store credit may be issued if needed.

What happens if I need to exchange an item? Unopened products may be exchanged for an identical product. No additional refunds are given – any remaining balance stays on an exchange. Opened items exchange for store credit only.

Can I return a prescription medication? Federal law prohibits return of any prescription drugs except for recalls/defects. Contact pharmacy to properly dispose of unneeded medications.

Are sales final for clearance items? Clearance items may be exchanged for identical products only within 30 days if unopened and accompanied by receipt. Refunds are not allowed on most final clearance items.

Can I return items purchased from other stores? No, we can only accept returns and exchanges for items purchased directly at King Soopers stores. Items from other retailers must be returned to the original place of purchase.

Please bring your receipt and see Customer Service for any other return questions!

Returns & Refund - King Soopers (1)

Returns & Refund - King Soopers (2024)


How do I write a return and refund policy? ›

How to Write a Refund and Return Policy
  1. Review federal and state laws. ...
  2. Understand the common types of return fraud. ...
  3. Define refund and return time limits. ...
  4. List eligible products and services. ...
  5. State your identification or receipt requirements. ...
  6. Mention any fees associated with refunding or exchanging items.
Feb 14, 2023

What is the return policy for King Soopers? ›

Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase. Returns with receipt: There are two receipt options: paper receipt or digital receipt. Returns will be refunded to the same payment method that was used to make the purchase.

What is the no questions asked return policy? ›

A no-questions-asked refund policy is a customer service strategy that allows buyers to return products or services without having to provide any explanation or justification. It is often used by online businesses to attract customers and reduce the risk of dissatisfaction.

Who has the easiest returns? ›

Stores with some of the best return policies
  • Nordstrom. Nordstrom says it handles returns on a case-by-case basis "with the ultimate goal of making our customers happy." In other words, if you bought the item at Nordstrom, the high-end retailer probably will take it back and reimburse you. ...
  • Kohl's. ...
  • Walmart. ...
  • Home Depot. ...
  • Ikea.
Dec 21, 2023

What is an example of a refund policy statement? ›

(Store Name) Refund Policy. Thank you for shopping at (Store Name)! We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it ...

How do I write a refund statement? ›

How Should You Structure Your Refund Letter To Your Customer?
  1. Salutation/Greeting. Address the customer politely and personally, if possible.
  2. Acknowledgment and Apology. ...
  3. Refund Details and Refund Details (if applicable) ...
  4. The Action(s) You've Taken. ...
  5. Offer of Further Assistance. ...
  6. Thank Them. ...
  7. Closing and Signature.

What is the most common return policy? ›

A 15 to 30-day return policy is standard, but some businesses opt for 90 days, and others are willing to accept a return up to 365 days later, as long as you have the purchase receipt. When writing this clause, remember that items with gift receipts are often expected to have longer return windows.

What does "no questions refund" mean? ›

A “no questions asked” return policy means that customers can return items they've purchased without being required to provide a reason for the return.

Can you fight a no refund policy? ›

There's no right to cancel contracts or purchase agreements. Whether you can receive a refund depends on the retailer's return and refund policies. Yet, consumers can seek action for cases involving unfair or deceptive practices. Retailers that don't offer refunds must clearly display this fact at the place of sale.

Who has the most generous return policy? ›

If you're planning to do your shopping at a big-box retailer, the good news is that the two biggest players in this retail sector — Walmart and Target — have generous return policies.

What stores don't check returns? ›

In some cases, it doesn't make financial sense to process the return, especially for small purchases. Walmart, Target, and Amazon are some of the major brands that offer so-called returnless refunds.

What are the most returned items? ›

Most commonly returned products
  • Apparel, footwear, and accessories. ...
  • Consumer electronics. ...
  • Food and beverages. ...
  • Bags and luggage.
Dec 12, 2023

What is an example of a good return policy? ›

An example of a return policy for a product-based business could be: "We offer a 30-day return policy for all unused and unopened products. Customers may return items for a full refund within 30 days of purchase, provided they are in their original condition and packaging.

What should be included in a return and refund policy? ›

Your Return and Refund Policy should be good to go as long as you ensure the writing is clear, concise, and not open to interpretation.
  • Specify a Time Frame for Returns. ...
  • Define the Conditions Under Which You'll Accept Returns. ...
  • Initiating a Return. ...
  • How are Refunds Issued: Credit, Original Payment Method?

How do I start a refund policy? ›

The 5 steps of an effective return policy
  1. Step 1: Determine the return period. ...
  2. Step 2: Decide who pays the return costs. ...
  3. Step 3: Define the return scope based on the products you sell. ...
  4. Step 4: Make returns easy and uncomplicated. ...
  5. Step 5: Offer a smooth return, exchange and refund process.

How to write a return policy for a small business? ›

You should specify whether you or the customer pays for return shipping, any additional fees such as restocking fees, and the refund processing time frame. The process should also include the steps needed in order to properly return an item.

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