SunTrust Bank Corporate Headquarters Address, Hours, Ratings, Complaints, Phone (2024)

Reviewed on May 26 2023 by Herbert Eugene Payne SR

not a bank friendly to customer needs.

Reviewed on August 24 2022 by Matthew K

They lost 7 thousand dollars of mine it just up and disapeared

Reviewed on March 02 2022 by Virginia K

Horrible customer service. Was on hold [-] unbelievable 3 hours! Couldn’t find [-] CD that I had a renewal letter for. Was unable to help [-]. Back on [-] phone today, still not finding anyone who is willing to assist. Awaiting a call back. We [-] see

Reviewed on October 06 2021 by DEBORA B

CUSTOMER SERVICE READS FROM A SCRIPT CAN ANSWER QUESTIONS CAN UNDERSTAND THEM TRAIN A MONKEY THEY CAN [-] JUST AS WELL

Reviewed on October 04 2021 by Jessica W

If I could give this bank 0 [-] I would! I’ve been a customer for a few years and this month has been horrible. No one actually does their [-] or answers any questions or resolves any issues!

Reviewed on October 01 2021 by P.L. B

Give [-] Back [-] Money You Took From [-] Account Without [-] Authorization!

Reviewed on October 01 2021 by P.L. B

Have been tying to get a status for case FRD2021097415 have been told to call back for [-] last three days.

Reviewed on September 14 2021 by Maria c

[-] worst bank in history

Reviewed on September 06 2021 by John M

13090715

Reviewed on August 14 2021 by Greg

I traded [-] truck into [-] dealers and they sent off [-] payment back on [-] 14th. [-] check made it to suntrust as it was signed for. they lost [-] payment and failed to own [-] fact they [-] up. so i called and got it "delt" with. here it is a week later after working with [-] dealership which sent another check over night to them last week.. so either they are trying to milk us for money or they have careless people in [-] [-] payoff department, who take a very slow and lazy work ethic. either way i still owe them money and they have gotten two checks and are trying to get more money in [-] end.

Reviewed on August 05 2021 by John

[-]

Reviewed on June 02 2021 by Jessica

I returned to work after 7 months on furlough. Have been trying to get back on track with [-] mortgage payments and was told I could only apply for a modification which I did. I followed up a few weeks after and was told [-] forms had expired and had to resubmit. Did this again and called back and was told I was missing a N/A on a document so had to resubmit again. When I asked to speak to a supervisor I was put on hold and then told to sign [-] [-] and resend. A frees after I checked back and [-] person [-] I didn’t have to [-] anything [-] since [-] [-] covid procedures would automatically move [-] 6 months I owed to [-] end of [-] [-]. Since than I have called back over 20x and still waiting to hear back from them. I ask to speak to a supervisor and move to escalation each time and I am told someone [-] contact [-] in 48 to 72 hours. In [-] I spoke to [-] agent and told someone stopped processing [-] modification application and I would have to start all over again. [-] Guage is supposed to be [-] person assisting [-] case and I [-]’t heard from her since December. I’ve sent her emails and her response is she can’t answer emails. But she could call [-] to discuss and never has. I [-]’t received a call from a supervisor or [-] escalation department. I’m still in limbo. Last person I spoke to [-] there [-] be a second [-] placed at [-] end of [-] current [-] and [-] mortgage would [-] up a few hundred dollars to catch up on escrow. I’m so upset I might just give up [-] house all together. I’ma single mom and trying to stay afloat so I can’t afford [-] extra few hundred dollars to pay [-] extra mortgage amount. This could have been resolved months ago if SunTrust would have completed [-] modification application.

Reviewed on June 01 2021 by Janine

Terrible customer service

Reviewed on May 17 2021 by sonja h

Excellent

Reviewed on May 12 2021 by Jerry F

I have no respect for this Bank any longer. I tried to refinance [-] house through them, and [-] process went on for over a year. People dropped [-] ball and then i was told that it had to be started over again. I cannot believe a simple refinance would take this [-] and have to [-] through so many hoops for it. [-] house was appraised way over what is owed on it. I have never been so upset about a [-] situation in [-] life. To have had to [-] through all what i went through, first saying that you [-] has been approved to we need to start over again, is just poor [-]. You would have thought I was trying to get a million dollars. This [-] never happen again, and I [-] never recommend this bank to anyone I know. I have been banking with this bank for over 16 years and to be slapped in [-] face like this is just unacceptable. I am a businessman myself and I [-] not like to put other businesses down, but this was horrible. I know that everyone at this bank is not at fault but [-] way I was treated was awful.

Reviewed on May 12 2021 by Dennis M

It has taken Suntrust Mastercard over 8 months to issue a refund check to [-] deceased mothers' estate. Now, that all [-] accounts have been closed, Suntrust refuses to [-] [-] check because [-] wording, it's made out to..... "[-] estate of mothers name", even though I'm [-] executor of [-] mothers' estate, a [-] account must be opened, which involves additional lawyer fees and [-] cost, more money than [-] amount of [-] check $38.89. As [-] executor, I paid off all [-] mother's debts in good [-] and now Suntrust wants to play symantics. [-] bank has copies of [-] death certificate and [-] of attorney on file. I've been banking there for over 3 years, [-] managers know [-] family situation. So...now what? Just forfeit $38.89? THAT'S BS!

Reviewed on May 11 2021 by Chuck h

Claiming accounts

Reviewed on May 05 2021 by Sandra B

Suntrust governed by FED, gave [-] unemployment up to a garnishment when they were not suppose to accept it. No customer service people knew this so they say, but they work at a bank! They need retraining. They gave away [-] rent money and [-] garnishment was for something 7 years old!

Reviewed on May 04 2021 by Jim M

Website Online Banking

Reviewed on April 27 2021 by Liberty L

More locations in Colorado Springs. Add option for deposit at only ATM in town.

Reviewed on April 13 2021 by Theresa G

0 [-]. Truly... Ethics , morality, compassion, knowledge of [-] difference between right amd wrong they have not. Trust suntrust and watch you money sit there n collect dust... Cuz you wont be able to touch it tor who knows [-] [-]..... Hello?? Compassionate human in this branch??? Id like [-] money that you have taken from [-] plz. .. $5600 stimulus check deposited... Ring a [-] anyone??? I got bills to pay and mouths to feed.....

Reviewed on April 10 2021 by Theresa G

I would never ever recommend anyone not even [-] worst enemy somebody that I love to [-] to SunTrust Bank you guys are [-] artists and you're terrible customer service there are only three people in these organizations I've talked to [-] about 16 people that were actually caring about [-] actual kind of service that they gave to their customer [-] [-] account put [-] $5,600 stimulus check into it [-] next day you guys close [-] account and denied [-] [-] to [-] funds I have now been waiting for a week and still not received [-] money back nor reason why [-] bank account was closed I have spent numerous hours on [-] phone every single day trying to escalate this situation up somebody that can handle it for [-] because I really need [-] money and it's unfair that you guys have been keeping it I just spoke with a young lady today and she tells [-] now that I have to wait a few more days and call back and then we'll see [-] [-] they are with it absolutely unacceptable absolutely deplorable you got to be ashamed of yourselves [-] [-] they are in put on your for its truest cares [-] you [-] you really because I'm not feeling very cared about that's all [-] money that I have you guys won't even give [-] answers or even $20 to feed [-] kids for [-] night of [-] own money I'm going to call back again tomorrow and [-] next day and [-] next day and [-] next day and I'm going to put you guys out on Front Street and review you everywhere so that nobody wants to come visit your institution anymore see [-] you like it when you can't touch your money

Reviewed on April 07 2021 by Jodi S

If i could give this bank 0 [-] i would. I opened [-] account online and for whatever reason a month later SunTrust decided to close it out, But in [-] process of closing it out they still continued to accept money into [-] account so i was finally told that they was rejecting all funds and what did they did [-] exact opposite not once but three time so here i am still waiting 2 months later for a check to be mailed to [-] with [-] own money

Reviewed on March 06 2021 by sherilyn F

Boycotting your bank because you are funding voter suppression efforts. Some of us think everyone should be able to vote.

Reviewed on March 04 2021 by Philip s

I have a checking account over 25 years at Suntrust. Ever since Truist came into things it has gone downhill. If you have trouble with online banking after hours, you [-] have to wait and [-] to a local branch to resolve. Truly Pathetic

Reviewed on March 01 2021 by Tiquilla B

SunTrust Bank located in pine Hill [-] is where I actually went to [-] up account [-] following day was closed I deposited over $10,000 it has been over 5 weeks now I have not received any of [-] funds back I have did every verification they have asked they also is collecting interest I've advised anybody not to [-] to them I'm currently going to be in contact with corporate I have to get a lawyer that's [-] worst bank I've ever seen in [-] life it's not even have [-] account to operate I've never seen a bank where I can come sit in [-] lobby and you got more angry customer walking out [-] [-]

Reviewed on February 21 2021 by Jennifer A

I have been a SunTrust member for many years and until recently, have been satisfied. Since [-] merge with BB

Reviewed on February 03 2021 by Michelle h

Terrible bank to [-] [-]

Reviewed on February 03 2021 by Priscella C

Refinance [-] process

Reviewed on February 02 2021 by Customer

Reviewed on January 29 2021 by Joe L

Worst Bank I've ever banked with...If you like them...at some point you [-] realize you [-]'t like them...consider yourself warned.
They got [-] for over $4,000 in insufficient funds over ten years. I put up with it until one I [-]...I had Enough !
Here's what they [-]...
your balance is $100...three checks come in
1. $10
2. $20
3. $101
They could pay out 1

Reviewed on January 26 2021 by kawana c

I'm struggling during this pandemic and has been charged over 100 in excessive withdrawal fees and I was told I couldnt get a courtesy credit on those fees when I called into customer care they were very unprofessional and refused to help [-] after I advised them I needed to transfer [-] money to take care of bills

Reviewed on January 13 2021 by Stacy P

Opened a [-] account for investment purposes. Deposited $1000 then later transferred $1000.
Suntrust charged a $36 fee and has [-] deposit on hold for 12 days despite even though [-] money was taken from [-] primary checking account/separate bank. This has caused credit issues with a [-] for [-]. I called and talked to 3 different people. In 30 years of banking, I have never had such poor [-]/customer service. I wish to close this account as soon as [-] funds are released.

Reviewed on January 13 2021 by Jessica

If I could give 0 [-] I would this bank is a complete pathetic [-] .
You have any issues they talk to you like you a five year old . So unprofessional and [-] supervisor was completely incapable of his [-] . Since yall have merged [-] first issue and no help so very sad I am going to have to change [-] banks .

Reviewed on January 13 2021 by Terry P

Veterans Stay away

Reviewed on January 07 2021 by Patrick K

0 for ATM in Venice [-]. I [-] be [-] to send you a photo of a dirty, trash everywhere, worn out ATM

Reviewed on December 31 2020 by Richard H

Terrible why and when [-] branch fort [-] beach [-] sgain

Reviewed on December 29 2020 by Brenda S

Your bank closed [-] account and is hold over $1900, I hate this bank, I am a diabetic and need insulin, you have held [-] money over 16 days and I am [-] essential employee with Northside Hospital

Reviewed on December 21 2020 by Deborah E

Opened a MMA in Sept 2020 as a Promotion at [-] West [-] AR branch, now 3 months later I call about [-] account, #1 cannot get to talk with anyone in [-] US they are based in [-] Phillipines and [-] not know anything about this promotion. #2 Call [-] West [-] office in AR and no one answers [-] phone lo and Behold Covid has taken them out. too bad no one has [-] courtesy to put on [-] answer that they are closed and to call another branch. No it is [-] rigamorole of on hold then put thru to a branch manager that [-] not answer for 2 weeks. POOR customer service.

Reviewed on December 01 2020 by Reanna H

Idk

Reviewed on October 05 2020 by Donald R

This is [-] worst bank ever. They were in [-] process of closing [-] account with no notice to [-]. I deposited a check through [-] mobile app and now they are saying it's going to be about 25 days before I can get [-] money. WTF.

Reviewed on September 22 2020 by MARIA D

Absolutely horrific, I opened a bank account with you 2 weeks ago. Received [-] bank card and check's yesterday [-] can't use ANY of [-] $3,000.00 I opened [-] account with!! I have called [-] local branch AND customer service. NOONE can tell [-] anything except it is under review and is being closed!! AND I have to wait 10 day's before I receive [-] $3,000.00 back!! This [-] not be a lot of money to you all but to [-] average AMERICAN consumer it is a LARGE AMOUNT!! I guess if i had a suit and collar it wouod be different!! This is [-] you treat your customer's??

Reviewed on September 11 2020 by barbara g

i have bank with this company since i was 18 i am now 57 [-] wosrt experience i ever had they heldeda check on [-] for 10days all mycheck s bounce charged [-] late about 200 dollars right a covi time of overdraft fees only return one of them this wasnt [-] fault i am very disappointed this didnot help [-] at all during covi19 crisis

Reviewed on August 18 2020 by Linda a

They stole our money. It’s missing. 113k. Sent us [-] empty fedex envelope and have ignored our efforts to contact anybody, no customer service at all!

Reviewed on July 29 2020 by Rhahnae T

Y’all full of sh**. I hate this bank.

Reviewed on July 15 2020 by William J

Suntrust is taking [-] clients and keeping there money as hostage for over 30 days.When you [-] a [-] account and deposit [-] into [-] account as soon as you get your debit card and use it [-] first time then suntrust/truist freezes your account and tells you that there has been fraudulent charges on your account and then they tell you after our investigation we [-] then send you your money after 30 days. This bank is floating every ones money for 30 days and you can not touch your own money that [-] was deposited in to. EVERY ONE READ [-] CONSUMER REPORTS AND LOOK UP TRUIST BANK ON [-] BBB WEBSITE AND SEE [-] MANY CLIENTS THEY DID THIS TOO.

Reviewed on June 29 2020 by TracyPeoples

Suntrust has illegally kept funds on a closed account DANESHA ROBERTS has specifically [-] that she didn’t have a supervisor or there was no one [-] higher up I could speak with to resolve [-] matter. If I could give a negative 0 I would.

Reviewed on June 29 2020 by Donald W

[-]'t deal with SunTrust Bank for any of your banking needs

Reviewed on June 26 2020 by Sakib

This bank [-] t give [-] money to [-] this is very bad bank

Reviewed on June 18 2020 by Haya

Haya

Reviewed on May 26 2020 by Melissa D

I was allowed to [-] [-] account online and deposit [-] stimulus check last week and [-] state refund.. all was fine til today mu account was shut down.. Now im am literally broke with no food or money.. if you shut [-] down bcz i was trying to get money out this weekend through [-] app and money gram I apologise... I dont know what I did wrong..... I even got [-] bank card today.... There's no way i can [-] a suntrust check in [-]...

Reviewed on May 06 2020 by Kimala C

Depositing [-] into checking account

Reviewed on April 17 2020 by David N

I submitted a PPP [-] application two weeks ago. I can find out nothing from [-] local branch, which seems strange to [-] that at [-] local level they aren't able to find out [-] status. So, if [-] local branch can't find out, who can I contact to find out [-] update?

Reviewed on March 27 2020 by Jacob S

Suntrust is one of [-] worst banks I have ever dealt with in [-] life. I was set up with [-] [-] [-] through a dealership and from [-] first payment there service was garbage. Most businesses work on things like that, but not suntrust... Here we are 20 years later and a dealership set us up with suntrust and [-] same garbage service is in place. Combative "customer service" personnel. [-] attention to detail. Suntrust screwed up [-] address and we never recieved notice of [-] first payment. After about 20 days I went into a local branch and [-] teller was not capable of helping, so finally a "manager" comes over discovers SUNTRUST's mistake and they charged us [-] late fee. [-] forward a few months later their call center rep screwed up our account and then gave us bad advice on [-] to fix it and then that got messed up... Another suntrust rep calls [-] and asks [-] to make [-] payment AGAIN stated that [-] would remove [-] late fee this time... Well guess what, [-] screwed that up as well and refunded [-] entire amount. I called back in and they had sent us to collections... ARE YOU KIDDING [-]!!! I make 4 attempts on one payment that they screwed up from [-] beginning and then they send [-] to collections???... Well their normal "Customer Service" people are terrible jerks so you can only imagine [-] top rated talent that I'm dealing with now. These guys cannot see past their own nose and it has been a mess ever since. All they care about is finding ways to fine or fee you to death, [-] care for their customers. I am going to be refinancing this [-] to anyone [-] with a pulse and suntrust or what ever you all are calling yourself these days missed out on 20 years of [-] over [-] [-] [-] and now they [-] [-] out on any [-] from [-], or [-] family for as [-] as I live. This is [-] worst financial institution on [-] planet. Even a drug bank in mexico would be better then dealing with this place.

Reviewed on January 29 2020 by Tammy R

This review is for a different branch in SC. I've looked for a review section online for [-] SunTrust Branch without luck😞 Although, I'm unable to find it, I would still like to post a review for [-] branch, which is in Berea in Greenville SC. There are 2 people in this branch that deserves special recognition...[-] and [-]. [-]'t know [-] last names. In [-] opinion, you need MORE people like them. When one of them are off for [-] day...it really shows😞😞😞 Please make sure this review gets to [-] right person!!!

Reviewed on December 24 2019 by Antoinette P

Not loyal to their customers [-] and choose whom they are willing to bank with DISCRIMINATED AGAINST!!!!!!! Awful and disgusted with [-] i was treated and is still being treated .Plan your banking experience wisely before trusting Sun Trust as a first choice..

Reviewed on November 30 2019 by John

Way to start money when all your accounts are positive then slam someone with overdraft fees to [-] point of over $500 in less that a week

Reviewed on November 12 2019 by Beverly A

Horrible customer service. Untrained and unprofessional staff. No one they are selling out to BB

Reviewed on November 02 2019 by Jennifer M

Crappy practices

Reviewed on November 01 2019 by Makayla B

They didn't answer [-] question and [-] up on [-]

Reviewed on November 01 2019 by Trev-vaughn B

i am very disappointed i had [-] [-] account since October 10, 2019, i was [-] that within [-] working days i would received [-] debit card today November 1, 2019 i have still not received received in [-] [-] i am greatly disappointed, i called many time asking about [-] debit card i was insult by [-] supervisor for that department, [-] let [-] know that they cant verify [-] cell number so [-] cant provides [-] with any information, i give him [-] account number [-] address, date of birth, even [-] passport number for them to expedite [-] card [-] let [-] know [-] is unable to [-] so further more [-] cant help [-] which is rubbished, with all due respect your company as disappointed [-], i am have no dealing with suntrust bank every again

Reviewed on November 01 2019 by Trev-vaughn B

i am very disappointed i had [-] [-] account since October 10, 2019, i was [-] that within [-] working days i would received [-] debit card today November 1, 2019 i have still not received received in [-] [-] i am greatly disappointed, i called many time asking about [-] debit card i was insult by [-] supervisor for that department, [-] let [-] know that they cant verify [-] cell number so [-] cant provides [-] with any information, i give him [-] account number [-] address, date of birth, even [-] passport number for them to expedite [-] card [-] let [-] know [-] is unable to [-] so further more [-] cant help [-] which is rubbished, with all due respect your company as disappointed [-], i am have no dealing with suntrust bank every again

Reviewed on July 25 2019 by Christopher S

I have serious issues with [-] BB

Reviewed on July 25 2019 by Christopher S

As for now, I'm a current SunTrust customer and they can't manage [-] customer [-] as is. They thrive on fees robbing their customers daily. They intentionally prolong posting transactions to purposefully create overdraft or potential overdraft situations much like Bank of [-] does. This is a scam they legally get away with. I entrust SunTrust with [-] money that I work hard for and I expect [-] to that money via ATM at any location at any time. It just so happens, I work until early morning hours which is when I [-] a big portion of [-] grocery shopping to avoid [-] crowds. [-] fiance, who is also on [-] account and her direct deposit is in this account, stopped at [-] ATM after work to withdraw money to [-] [-] our shopping since SunTrust can't post transactions in a timely manner and it declined her ATM transaction with well more than enough to cover [-] transaction. After calling SunTrust, they [-] they can't [-] anything and recommended doing [-] back which costs extra. Therere is no care or concern for [-] customer.

Reviewed on June 25 2019 by Terry R

Absolutely [-] worst bank, would. Never recommend to anyone at this point. Was supposed to have [-] check two weeks ago in [-] account, after one date came and went I went with out [-] check and now another date promised is can and going still no deposit. [-] check is from a billon dollar company not a burger shack in [-] ghetto, so [-]’t say it’s not legit. Three years as ongoing customer, I’d expect better customer experience than this. Definitely finding a different place to bank with.

Reviewed on May 22 2019 by Madeline V

I have been doing [-] with them since I moved to [-] in 2001. I have been very satisfied with them, they are professional and treat their customers like V.I.P.'s, no matter [-] big or small your savings account is. I would like to take [-] opportunity to suggest revisiting their ATM machines and offering denominations of $5's and $10 as well. More often than not, I [-]'t need to withdraw $20, just maybe $10 to $15. Thanks for your consideration. [-] less I have to take out, [-] more I can [-] in [-] account. I bank with SunTrust in Clermont [-].

Reviewed on May 15 2019 by Mai-linh P

excellent

Reviewed on May 08 2019 by michelle

10 well done

Reviewed on April 03 2019 by SH

Worst bank ever!!!

Reviewed on April 03 2019 by SH

Worst bank ever!!!

Reviewed on April 03 2019 by SH

Worst bank ever!!!

Reviewed on January 23 2019 by Adam W

Horrible service, rude reps, constant lies and false info given. [-] switch back to wells Fargo asap.

Reviewed on December 13 2018 by kenneth p

[-] [-]

Reviewed on November 13 2018 by robert

suntrust is not [-] bank to be with ---

Reviewed on November 13 2018 by Kevin D

Absolutely horrible experience with Subtrust. Almost three weeks ago had thousands of dollars stolen out of [-] acccoint. After calls

Reviewed on September 11 2018 by I d

[-] recent experience with SunTrust Bank was horrible. Horrible to [-] point I had to be hospitalized

Reviewed on September 05 2018 by Scott L

I've had a terrible experience with obtaining a [-] [-] from Suntrust for [-] [-]. After I signed [-] [-] Approval Disclosure they returned back later with [-] Final [-] Disclosure and it was dramatically differnt. [-] total interest paid on [-] [-] went up by over $1300! Nothing changed on [-] [-] term or interest rate. Now they say [-] school gave them [-] inforamtion. That's wrong... I checked everything over and it was all correct on [-] first document I signed and have a copy of. Now they [-] not change it. They say I have to [-] back to [-] school. I say this is a classic Bate and Switch, or in other words FRAUD.... Oh, they also [-] I could cancel [-] [-] if I wanted to. But, I can't, it's too late and [-] school wants their money or I [-] be fined by them... Stay away....[-] away from this back for a [-] [-].

Reviewed on August 22 2018 by ANGELA M

YOU'VE OFFERD [-] NO PIN NUMBER? WHY? I TRUSTED YOU WITH [-] MONE

Reviewed on July 25 2018 by Kristy P

If I could give this Bank 0 [-] and it would let [-] post something I absolutely would. This bank takes advantage of [-] Working [-] People. I was charged a $36 negative fee when [-] account was not negative [-] account was still positive after [-] $36 negative feet came out. I called customer service no one did anything I called corporate no one did anything so now I'm taking it upon myself to warn others to [-] your eyes on your checking account and deeply consider changing Banks. [-] $36 negative fee that they charged [-] cause a ripple effect which made other fees going to overdraft which also caused more $36 negative overdraft fees. Which I would not have been charged any negative fees if [-] first $36 negative fee would not have came out when indeed [-] account was not negative. I think that this should be considered stealing they're taking money which is not theirs when it is not right to [-] so. If [-] account was really negative and they charged [-] [-] $36 negative account fee I absolutely would not mind paying that fee. But because [-] account was still positive after [-] first negative $36 fee I am absolutely outraged with this Bank. I would like to be able to attach a screenshot of [-] online banking but this site [-] not let you [-] so witch I'm sure is by [-]! I have left many Google reviews and posted many online via social media witch I [-] continue to [-] to hopefully help people see that SunTrust Bank is not a trustworthy bank. Please everyone [-] [-] eye on your bank accounts!!!